A big part of what I do at work is checking chemotherapy order forms and batch sheets — making sure patient details and treatment details are correct, and making sure these have been correctly transferred onto batch sheets so that we can compound or make each dose for each patient.
In the course of checking an order this week, I noticed that my colleague had omitted what would appear to be the patient’s middle name. This usually wouldn’t be a big deal — we never include middle names on the batch documents — but this was not an English name. I recognised the name as Chinese, and for a number of Chinese people I know, the “middle name” is actually part of the first name.
I considered the situation for a minute: There were other patient identifiers on the batch documents, so it was very unlikely that the patient would be misidentified or that any other treatment issue would arise from the omission of the second name. However, it seemed disrespectful to omit it just because we’re all used to seeing names consisting of a one-word first name and one-word surname (including when it’s hyphenated, which makes it count as one word).
So I emailed the team and explained it gently in a “you might not have realised, but just thought it would be good if we added this in” kind of way.
I sent that email pretty early in the morning, and got no response all day. I asked a colleague if he’d seen the email, and his response was that he agrees, but everyone else seemed unconcerned. I went home feeling despondent and agitated. I didn’t want this issue to be ignored.
The next day, contemplating how I could bring it up again, and at the same time wondering if I should just concede defeat in this matter, I happened to receive another order for a patient with a Chinese name. And this time all three names were included on the batch documents! It actually brought a smile to my face because this was not the colleague I’d spoken to (the one who already said he agrees) but one of the others who had seemed unconcerned the previous day.
It felt good to know that I helped bring about this change, and it felt even better to know that I was capable of helping to improve cultural awareness in my workplace. It is one thing to continue to learn, but it is another to help others learn as well.