I am so glad that it is finally Sunday, and I finally have a day off. I’ve worked 8+ hours every day, Monday through to Saturday, and that is why I haven’t had a chance to write a post so far this week. Basically, I’ve just been too tired when I get home (and then shower, eat dinner, check emails, etc). Plus, I haven’t really been inspired to write by my work-sleep cycle.
Anyway, what I actually wanted to write about was something that happened at work yesterday.
There are certain things that some pharmacies sell that some people would question – that is, they don’t seem to be things that pharmacies should sell, or that normal people would go to a pharmacy to buy. These are things like detergent, pet food, toilet paper and stuff like that – the sort of things that people would usually get at a supermarket or convenience store or something. Some pharmacies also sell batteries, which I always thought was a bit odd, since you can get them at supermarkets, department stores and bargain shops.
I mean, I thought it was reasonable to sell those small ones for hearing aids, seeing as a lot of people with hearing aids visit pharmacies, but the ones for more general uses seemed a bit out of place. There are still people who buy them from us, and there are people who expect to be able to get batteries (and phone chargers, etc) at pharmacies, but I wouldn’t think that the turnover is that great.
Well, yesterday, I had a customer call up and ask if we had batteries that would fit her blood glucose meter. She was a bit distressed because she needed to take a reading, but didn’t have the right batteries to replace the ones in the machine that had gone flat. Fortunately, we had the right ones, and she was able to come in and get them.
After talking to this customer yesterday, my first thought was “and that’s why pharmacies sell batteries”. You see, it’s not just about having the right products, it’s about the service and assistance that you get with it. It’s also about fulfilling customer expectations and being accessible. Although supermarkets and convenience stores are open on weekends, I wouldn’t think that people would call these places and ask them if they have a battery that would fit a certain machine. (Do those sort of places even have direct phone numbers for customers to call?)
And so, with that and other interactions, I suppose my crazy-long week at work was worth it. Regardless, I’m still glad that I’ll be back to a normal sort of week next week. Well, I hope it’ll be normal…